The drivers are required to be at least 25 years old.

PLEASE NOTE: A 'Young Driver Surcharge’ may be applied to your rental, if you are between the ages of 21 and 24. Drivers under 21 are not eligible to rent.

Drivers over the age of 75 are required to provide a medical certificate confirming they are fit to drive.

You will need a valid physical full driver's licence, an International Driving Permit (if your overseas driver's licence is not in English), and a credit card in your name for payment and security purposes.

PLEASE NOTE: A Digital Driver Licence (DDL), screenshot, photograph, or provisional licence is not acceptable.

You should always carry your physical full driver's licence when travelling. You cannot drive in New Zealand with only an International Driving Permit.

No, you cannot. A valid physical credit card is required at the time of rental for the payment of all rental costs.

PLEASE NOTE: A deposit starting from $400 will be pre-authorised on your credit card. A pre-authorisation is not a charge, but it will temporarily reduce the available funds on your credit card. It will not appear as a transaction on your statement.

If no insurance is selected, a pre-authorisation will be taken on the hirer’s credit card at pick-up, based on the liability amount.

Cash payments are not accepted, including for the pre-authorisation.

Yes, you can. Any additional driver(s) must hold a valid physical full driver's licence and an International Driving Permit (if the overseas driver's licence is not in English). A maximum of two additional drivers are allowed during the rental period.

You can find a full list of our insurance exclusions in our terms and conditions.

• The Authorised Driver of the vehicle is under the influence of alcohol or any drug that affects his or her ability to drive the vehicle;
• The vehicle is in an unsafe or unroadworthy condition that arose during the course of the hire and that caused or contributed to the damage or loss, and the Hirer or driver was aware or ought to have been aware of the unsafe or unroadworthy condition of the vehicle;
• The vehicle is driven by any person not named in the Agreement;
• The Authorised Driver or any person under the Hirer’s authority (including deemed authority) or control commits a reckless or dangerous driving offence while operating the vehicle;
• The vehicle is operated by the Authorised Driver or any other person named in the Agreement who is disqualified or suspended from driving by the police or any regulatory authority, or does not hold a valid driver licence at the time of driving;
• The vehicle including its accessories and spare parts is wilfully or recklessly or carelessly damaged by the Hirer or any other person named in the Agreement and Application Form, or driving the vehicle under the authority of the Hirer, or is lost as a result of wilful or reckless behaviour of the Hirer or any such person;
• The vehicle is operated off-road or on any beaches;
• The vehicle is operated on any of the following roads: Ball Hutt Road (Mt Cook), Skippers Road (Queenstown), Ninety Mile Beach (Northland), Te Paki Stream Bed, the road to Macetown in the Queenstown area, The Road to Paradise(Glenorchy), Deer Park Heights(Queenstown) or any unformed road, track or thoroughfare - including gravel roads - that is not officially designated as a road including any beaches;
• ALL vehicles (including 4WD vehicles) are driving on ALL 4WD tracks;
• The vehicle including its accessories and spare parts is damaged as a result of submersion in water, including crossing creeks, seas, rivers or flooding
• The vehicle is operated outside the term of the hire;
• The vehicle including its accessories and spare parts is damaged as a result of incorrect fitting or use of snow chains or ski/snowboard racks or bicycle racks or any extensions;
• The vehicle including its accessories and spare parts is damaged by any item carried inside or outside the vehicle, such as a surfboard or bicycle;
• In the event that any of the accessories specified in the Application form are lost, stolen, or damaged.
• Cost of recovering a car that has become stuck or immovable;
• Cost of replacement of lost or stolen car keys;
• Cost associated with the incorrect use of or contamination of fuel (diesel or petrol or the electrical fuel-equivalents);
• Cost of repairing damage to the vehicle’s underbody, roof, bonnet, or accessories;

PLEASE NOTE: The Hirer is liable for all penalties, fees and fines incurred during the hire term, including those related to speeding, traffic, toll, parking offences, infringements, and/or court fees.

In the event that the Hirer selects not to purchase Excess Reduction Cover (CDW) nor specified in the application form, the Hirer is fully liable for any damage up to the full amount of the excess liability specified irrespective of fault.

Damage to the underbody, roof, spare parts, or battery caused by driving over foreign objects is not covered by insurance. The hirer will be fully liable for any such damage. Any callout assistance related to those damages will be at the customer’s cost.

Full-to-full policy. With a full-to-full policy, you receive the car with a full tank of gas and are expected to return it in the same condition.

PLEASE NOTE: If the vehicle is not returned with a full tank, the hirer will be liable for the cost of refuelling to a full tank and the refuelling surcharge.

More than 48 hours prior to pick-up – No cancellation fee applies.

Within 24 to 48 hours prior to pick-up – 50% of the total hire value will be charged.

Less than 24 hours prior to pick-up – 100% of the total hire value will be charged.

Please contact us as soon as possible if your plans change.

Yes. New Zealand law requires that all children must be secured in an approved child restraint until they are at least 7 years old. If a suitable child restraint is available, it must be used until the child turns 8.

As the driver, it’s your legal responsibility to ensure that any child under 7 is properly secured in a restraint appropriate for their age and size. If an approved child restraint is not available, the child must not travel in the vehicle.

Unlimited kilometres are included in your hire.

If the rental car sustains damage during the rental period, you should immediately report it to us. We will provide instructions on how to proceed, which may involve filling out an accident report and contacting your insurance provider. The cost of repairs may be covered by insurance or charged to you, depending on the circumstances.

Yes, a surcharge will be applied.

PLEASE NOTE: This is subject to availability. Please contact us for more information.

No, we do not offer after-hours pick-up.

For after-hours drop-off, it is subject to prior arrangements and agreement. A surcharge will be applied to any car rental with an after-hours drop-off.

PLEASE NOTE: If the rental period extends more than 2 hours past the agreed return time, an additional day's rental fee will be charged. Please contact us for more information.